dan999 Terms and Conditions

Introduction and Acceptance

These terms and conditions ("Terms") form a legally binding agreement between the dan999 platform ("Platform", "Site", "we" or "dan999") and its users ("you", "member", "player"). By registering on dan999 or using the platform, you are considered to have fully agreed to these terms.

If you do not agree with any part of these terms, please refrain from using the platform. In addition to these terms, our Privacy Policy and Responsible Gaming Policy are also considered an integral part of this agreement.

Eligibility and Age Requirement

The following conditions must be met to open an account and participate in any game on the dan999 platform:

• You must be 21 years of age or older. This platform operates for those aged 21 and above only.
• You must register using a valid and active mobile number.
• It is your responsibility to ensure that online gaming is not legally prohibited in the country or region from which you are using the platform.
• Each person may open only one account. Multiple accounts are strictly prohibited.
• If you are an official, referee, or associated party of a professional sports organization, participation in betting services is prohibited.

dan999 may request relevant documents for age verification at any time. dan999 reserves the right to suspend withdrawals until verification is complete.

Account Registration

You must provide accurate, complete, and up-to-date information at the time of registration. dan999 reserves the right to close the account and forfeit any deposited funds if false or misleading information is provided.

• Verification of the mobile number provided at registration is mandatory.
• Only one account is permitted per mobile number, email address, or identity document.
• Opening an account in the name or identity of a third party is strictly prohibited.
• Accounts are non-transferable — allowing another person to use your account is a violation of the terms.

Account Security

You are solely responsible for keeping your account login details (username and password) secure. dan999 will never ask for your password via email, SMS, or live chat.

• If you suspect that your account has been compromised, notify our support team immediately.
• dan999 is not responsible for any loss resulting from unauthorized access to your account, unless it is proven that the fault lay within our system.
• Using a strong password and changing it regularly is recommended.
• Avoid logging in from public or shared devices.

Deposits and Withdrawals

The following conditions apply to financial transactions on dan999:

• Minimum deposit amount: ৳300 (per method).
• Minimum withdrawal amount: ৳500.
• Accepted payment methods: bKash, Nagad, Rocket.
• Standard withdrawal processing time: 30 minutes to 3 hours (Bangladesh Standard Time).
• Identity verification may be required before a withdrawal request is processed.
• Deposits and withdrawals must be made only from a payment account registered in the account holder's own name.
• Transactions through third-party accounts are strictly prohibited and may result in account closure.
• Where applicable, the payment gateway's own fees may apply, which are not under the control of dan999.

dan999 complies with Anti-Money Laundering (AML) regulations. The right to apply additional verification processes for reviewing suspicious transactions is reserved.

Bonuses and Promotional Offers

The following conditions apply to receiving and using bonuses on dan999:

• Welcome bonus: 150% bonus on first deposit, up to ৳5,000. Wagering requirement: 10x.
• Example — a deposit of ৳1,000 gives a bonus of ৳1,500, total balance ৳2,500; or a deposit of ৳8,000 gives a bonus of ৳5,000, total balance ৳13,000.
• Bonus funds cannot be withdrawn directly without completing the wagering requirement.
• Another bonus cannot be claimed while one bonus is active, unless specifically permitted.
• If misuse of a bonus or an attempt to exploit loopholes is detected, the bonus may be cancelled and any associated winnings may also be forfeited.
• Attempting to use bonuses from multiple accounts will be treated as bonus fraud.
• dan999 reserves the right to modify or cancel any bonus offer at any time.

Under the VIP program, weekly cashback is available across five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Detailed terms regarding VIP benefits apply separately.

Gameplay and Betting Rules

All games and betting activities are conducted in a fair and transparent manner. Please keep the following in mind:

• A bet once confirmed cannot be changed or cancelled.
• If a game result is affected by a technical error, dan999 reserves the right to void that round and refund the wagered amount.
• dan999 is not responsible for losses caused by internet disconnection.
• For live sports betting, dan999's own data sources will be considered final in determining match scores or results.
• dan999 reserves the right to void bets placed at clearly incorrect odds or prices.
• Game results are determined by Random Number Generator (RNG) technology, which ensures fair play.

Prohibited Activities

Any of the activities described below are strictly prohibited and may result in immediate account closure and forfeiture of deposited funds:

• Fraud, cheating, or misuse of bonuses.
• Operating multiple accounts.
• Illegal money laundering or using the account as a channel for money laundering.
• Attempting to hack the platform's software or gain unfair advantage.
• Playing games using automated bots or scripts.
• Attempting to influence game results by colluding with other players.
• Harassment, threats, or abusive behavior toward other users.
• Assisting minors in opening accounts.
• Registering under a false or another person's identity.

Account Suspension and Closure

dan999 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• If any clause of these terms is violated.
• During an investigation into fraud or suspicious activity.
• If account information is proven to be false or misleading.
• Under the direction of law enforcement authorities.
• At the player's own request.

If you wish to voluntarily close your account, contact our support team via live chat or email. All valid balances will be paid out within the specified timeframe.

Privacy and Data Protection

The collection, processing, and storage of your personal information is governed by our Privacy Policy. Key points:

• Your personal information will never be sold to third parties.
• Information is used for identity verification, fraud prevention, and service improvement.
• The platform is secured with SSL encryption technology.
• Information may need to be provided to regulatory authorities due to legal obligations.

Responsible Gaming

dan999 places the highest importance on responsible gaming. We encourage our users to use this platform as a source of entertainment, not as a means to solve financial problems.

• Do not place bets beyond your means.
• If any signs of gaming addiction appear, contact us — we will assist with temporary or permanent self-exclusion.
• We provide the option to set deposit limits and session limits.
• This platform is for those aged 21 years or older only.

For more details, visit our Responsible Gaming page.

Dispute Resolution

If you have any dispute or complaint, please contact our customer support team first. We provide assistance in Bengali via 24/7 live chat.

• After receiving a complaint, it is generally resolved within 7 business days.
• In complex cases, additional investigation may be required and the time may increase.
• Having your correct account information and transaction details ready can help achieve a faster resolution.
• The decision of dan999 shall be considered final and binding.

Limitation of Liability

dan999 bears no responsibility in the following cases:

• Losses caused by internet connection issues or faults in the user's device.
• Transaction delays due to issues with third-party payment gateways.
• Losses caused by the user's negligence in protecting their account information.
• Unexpected technical errors or server downtime.
• Financial losses arising from the user's own gaming decisions.

To the maximum extent permitted by applicable law, the total liability of dan999 against any claim shall be limited to the total amount deposited by you during the period related to that claim.

Changes to Terms

dan999 reserves the right to modify these terms and conditions at any time. The updated version will be published on this page before the changes take effect.

• For significant changes, a notification may be sent to the registered mobile number or account.
• Continued use of the platform after changes have been made will be considered acceptance of the revised terms and conditions.
• If you do not agree with the new terms, you may request to close your account.

Contact

If you have any questions or need clarification about these terms and conditions, please contact us:

• 24/7 Live Chat Support (in Bengali) — use the chat feature directly on the site.
• Email: [email protected]

We are always committed to treating our users with transparency and fairness. We are ready at all times to answer any questions you may have.